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Patient- and Family-Centred Care

What is Patient- and Family-Centred Care?

The Institute for Patient- and Family-Centred Care describes patient- and family-centred care (PFCC) as “an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care.” PFCC is a philosophy based in respect, dignity, collaboration, information sharing, and meaningful participation. The philosophy of PFCC and the adoption of best practices – such as engaging patients and families as advisors and including them in multi-disciplinary rounds at the bedside – must be woven throughout the health system in order for a culture of PFCC to be fully realized.

How is Saskatchewan’s health system incorporating PFCC?

In 2009, the results of the province’s Patient First Review were released. The first of 16 recommendations was: “That the health system makes patient- and family-centred care the foundation and principal aim of the Saskatchewan health system, through a broad policy framework to be adopted system-wide. Developed in collaboration with patients, families, providers, and health system leaders, this policy framework should serve as an overarching guide for health care organizations, professional groups, and others to make the Patient First philosophy a reality in all work places.”

With that directive, Saskatchewan’s health system started a transformational journey towards creating a culture of patient- and family-centred care and since then a lot has been achieved. In 2014, a provincial strategy was finalized and a new Governance Framework was developed to support it. In 2016, all Saskatchewan health regions adopted an Open Family Presence policy which did away with formal visiting hours in health care facilities. In addition, 100% of health regions established a PFCC steering committee comprised of patients, families and staff.

What are PFCC targets for 2016-2017?

A Guiding Coalition led by HQC is working to achieve the following targets:

100% of health regions have PFCC content included in staff general orientation by March 31, 2017

100% of health regions and the Saskatchewan Cancer Agency have patients and families involved in Quality and Safety Committees by March 31, 2017

100% of health regions engage patients and families in the 2017-2018 health system planning process to ensure targets are set from the patient perspective

100% of the seven provincial strategic initiatives have a patient engagement plan in place by March 31, 2017 

Want to learn more about becoming a Patient and Family Advisor?

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