Welcome to HQC News. This is where you’ll find all the latest news about what we’re up to, including media releases and job postings.
Cypress Health Region is the first health region in Saskatchewan to have its dashboard of quality of care indicators published on the Health Quality Council's Quality Insight website. Cypress' dashboard currently contains 13 quality of care indicators, some of which were already available and others it developed over the past year with help from the province's Health Quality Council.
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"If you empty your dishwasher and put your dishes away the same way every day for the last 30 years, would it ever occur to you one Tuesday morning that you can do things differently? Probably not," says Sun Country's Jacqueline Lemieux, one of 13 coaches hired as part of a new provincial initiative called Clinical Practice RedesignTM (CPR). "You have to be presented with an opportunity to think differently." CPR (TM) is providing Saskatchewan clinicians with that opportunity.
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In the first survey of its kind in Saskatchewan, the majority (82%) of patients treated in hospital emergency departments (ED) rated the overall quality of care they received as good, very good, or excellent. However, an accompanying report released today by the province's Health Quality Council, says that because the province's health care system has set its sights on delivering exceptional service, health regions should aim to increase the percentage of patients who rate their care experience in Emergency as excellent - right now, that figure sits at just 22%.
Since arriving at the Carlyle Primary Health Clinic in 2007, Jean Daku has made patient needs the basis for her practice, collaborating with practitioners from other disciplines and equipping herself with the training and tools to meet those needs. "Shared care is a huge benefit," says Daku. "I can give you medications, I can talk to you, but I'm not a counsellor, or a social worker, or a mental health worker. It's much better if patients can deal directly with these people on those kinds of issues."
A new, patient and family-centred approach to nursing shift changes is benefiting both patients and nurses at the Cypress Regional Hospital in Swift Current and the Royal University Hospital in Saskatoon. The "bedside shift handover," which brings patients and families into the conversation between outgoing and incoming nurses, represents a profound departure from the traditional shift handover model.
Dr. Susan Shaw, a long-time champion for quality improvement and patient safety, has been appointed board chair of the province's Health Quality Council (HQC) effective immediately. Shaw, who is head of adult critical care for Saskatoon Health Region, replaces Marlene Smadu, HQC board chair since 2008 and member since 2002.
More information on how Saskatchewan patients feel about the care they're receiving in hospital is now available publicly on a website tracking how the province's health system is performing. Twenty new indicators* from an ongoing patient survey have been added to the Quality Insight website (www.qualityinsight.ca ) a provincial resource launched by the Health Quality Council (HQC) in mid-February, to give the people who manage and deliver health care in Saskatchewan - and the people who use those services - easier access to information about this province's health care system.
On February 17th the province's Health Quality Council (HQC) launched a new website (qualityinsight.ca) that gives the people who manage and deliver health care in Saskatchewan - and the people who use those services - easier access to information about how well the health care system is performing. Starting today, more results from ongoing surveying of hospital patients are available on the site, alongside information about a range of topics including surgical wait times and the rate of injuries resulting in hospitalization.
The people managing and delivering health care in Saskatchewan - and the people using those services - now have easier access to information about the quality of health care in this province, thanks to a new online reporting tool (qualityinsight.ca) launched today by the Health Quality Council. It was developed in response to demand from providers, health regions, and government for timely information about how the health system is performing.
Patients seeking treatment in 14 emergency departments (EDs) around the province are being asked to help improve the quality of care in this setting by completing a survey about their experiences. Starting January 18, more than 27,000 patients who receive care in participating EDs will be randomly selected to receive a survey in the mail. It asks about a wide range of topics, including how long patients waited to see a doctor, communication with nurses and doctors, pain management, and overall impressions about the care received.
Health Clips is your go-to source for the latest on quality improvement, health system performance, Lean, and patient safety.